Case Notes
7 CFR § 273.2(f)(6) & 7 CFR § 273.16(a)(2) and (h)(8)(i)(ii) & 7 CFR § 273.17(d)(2) and (h) & 7 CFR § 273.18(d)(c)(2)(iii) and (m)(2)(i)-(ix)
Enter case notes about:
- the date of discovery;
- the date the claim was established;
- the reason for the overpayment;
- the overpayment calculation;
- the time period of overpayment;
- information provided by the EDG;
- other information about the overpayment and claim, including trafficking benefit determinations;
- how the claim will be repaid;
- payments made on the claim, if outside of the regular collection system.
Example: EDG asks to make a one-time payment from their EBT account.
- whether underpayments were used to offset a claim; and
- the amount of the claim before and after an offset, if applicable.