7 CFR § 273.2(a)(2) and (d)(1) and (e) and (i)(4)(i)(A)


EDGs must complete the following minimum actions for expedited service:

  • complete the application by answering all application questions (this may be done during the interview),
  • verify identity unless known to ImpaCT, and
  • complete an interview.  


See Postponed Actions for actions the EDG must complete in order to receive continued benefits beyond the first or 2nd month. 


Note: See Reapplication After Expedited Service if the EDG’s last approval was expedited.


Verification of Identity

7 CFR § 273.2(f)(1)(vii) and (i)(4)(A)


EDGs qualifying for expedited service must verify the identity of the individual applying, if not already known.  Verification of identity cannot be postponed.  See Identity for requirements.


Interview

7 CFR § 273.2(e)


An interview must be completed before expedited service benefits are issued.

Applications In-Person

7 CFR § 273.2(e)(1) and (3)


Complete an in-person interview on the application file date, or upon request.  


Applications Dropped off, Mailed, Submitted Online, or Sent from SSA

CT Waiver of 7 CFR § 273.2(e)(3)


After the application is registered in ImpaCT and identified as eligible for expedited service, make 2 attempts to cold call the EDG to complete the interview.  


Send an On-Demand Interview Notice if the EDG cannot be reached after 2 attempts.  The notice advises the EDG to call the Benefit Center, using the toll free number, Monday through Friday, between 8:00 AM and 4:00 PM, to complete an interview, or to schedule an in-person interview.  The EDG must call within 7 days.  

  

Note:  A 2nd interview is not required if SSA completed the interview and provided a complete application and verification of identity (if required), unless needed to resolve issues or questions.

Interview Not Completed and Identity Not Verified

CT Waiver of 7 CFR § 273.2(i)(3)(iii) and (4)(iii)(A)-(B)


EDGs who don’t complete an interview and identity was not verified by the 7th-calendar day are automatically sent a NOMI. 


Minimum Actions Not Completed

7 CFR § 273.2(a)(2) and (i)(4)(i)(A)


EDGs lose their entitlement to expedited service if they fail to complete the minimum actions within the 7-calendar-day timeframe.  Follow normal 30-day processing timeframes.